Shipping & returns
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
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All orders are subject to product availability.
Shipping
If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition, your order may be delivered in separate shipments.
Additional taxes and charges
Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.
CONTACT - SALES & SERVICE
For ordering questions, to schedule an educational conference call, to find out how you can retail our product line in your business, or for returns or comments, please contact our customer service department. Representatives are available to assist you Wednesday through Friday, 9,30am – 5pm Australian Central Standard Time. If you are calling after hours, please feel free to leave a message and your call will be returned promptly the next business day.
FOR INFORMATION ON RETURNS & SHIPPING:
Business Telephone;
08 8277 2282
9:30 am to 5:00 pm CST
Wednesday to Friday (Excluding Holidays)
sales@plantworx.com.au
Australian Mail
Customer Service Shop-Organics
PO Box 1248 Unley SA 5061